Refund policy

Glass Kiss Order Promise

Free U.S. shipping. Secure checkout. Clear delivery. If your order arrives damaged, incorrect, defective, or never shows up, contact us within 30 days and we’ll make it right with a replacement or refund.

Because lip products are personal-care items, opened or used items may not be returnable unless the item arrives damaged, incorrect, defective, or is missing from your order.

To request help with an order, contact us with your order number and a brief description of the issue. Photos may be requested for damaged or incorrect items.

Refunds, replacements, or resolutions are reviewed on a case-by-case basis and must be requested within 30 days.